Frequently Asked Questions
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What should I do if my air conditioner stops working?
First, shut the unit off at the thermostat. Next, check the filter to see if it is clogged with debris and change if needed. Check to see if the breaker has been tripped at the main electrical panel. Check to see if the thermostat is operational or requires battery replacement. Contact Cunningham Associates for repairs or service if needed. [Close answer]
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What should I do if my furnace stops working?
First, Shut the unit off at the thermostat. Next, check the filter to see if it is clogged with debris and change if needed. Check to see if the breaker has been tripped at the main electrical panel. Check to see if the thermostat is operational or requires battery replacement. Contact Cunningham Associates for repairs or service if needed. [Close answer]
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What should I do if I smell natural gas around my furnace or water heater?
If you smell natural gas, call your gas company, open windows and doors, and exit the home immediately. Contact Cunningham Associates for repairs or service if needed. [Close answer]
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How often should I change or clean my filters?
Standard filters should be changed every 6 - 12 months as needed. To change, replace the filter with the correct size and follow all manufacturer's instructions. Contact Cunningham Associates for filter upgrade options or any questions about replacing the filter. [Close answer]
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How often should I have my heating and air conditioning equipment serviced?
Cunningham Associates recommends annual maintenance on both your heating and cooling systems. Cooling systems should be checked prior to the hot summer months, and heating systems should be checked prior to the cold winter months. [Close answer]
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How often should Freon be added to my air conditioner?
Air conditioners are a closed system and should not require adding refrigerant. If the equipment is low on refrigerant, there may be a service related problem or a leak in the system. Refrigerant leaks can be repaired in some cases or may require equipment replacement. Contact Cunningham Associates for repairs or service if needed. [Close answer]
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What are the benefits of having a maintenance agreement?
Routine maintenance lowers utility costs, maintains capacity and extends equipment life. Cunningham Associates Maintenance Plans offer a 10% discount on parts and priority service. The service charge is waived for repair calls. [Close answer]
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What can a homeowner do to ensure the equipment operates efficiently?
Keep your filters clean. Keep leaves, foliage and other debris from building up around outside air conditioners. It is important to schedule routine maintenance, safety inspections and repairs. [Close answer]
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Should the blower fan motor be set to “On” or “Auto”?
It is generally recommended to set the fan motor to the "auto" position. [Close answer]
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Do you provide service 7 days a week?
Cunningham Associates provides service Monday through Friday. Weekends, holidays and after hours calls are available to existing customers for emergency situations. [Close answer]
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How can I schedule a service call?
You can reach us at (770)455-6722 or go to the “CONTACT US” page on the website.[Close answer]
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What is SEER?
Seasonal Energy Efficiency Ratio is the BTU of cooling output during a typical cooling season divided by the total electric energy input watts-hours during the same period. The higher the SEER rating of a unit, the more energy efficient it is. The current minimum standard set by the federal government is 13 SEER. [Close answer]
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What filter options are available for people with allergies?
Cunningham Associates offers indoor air quality solutions to include media filters, electronic air cleaners, HEPA filtration systems, dehumidifiers, humidifiers, fresh air options, duct cleaning and ultraviolet lights. [Close answer]
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What do I need to know about R-22 and R-410A Refrigerants?
R-22 is commonly referred to as Freon. This refrigerant has been used for many years in air conditioners. Manufacturers will no longer produce equipment using R-22 Refrigerant in 2010. R-410A has been developed as an environmentally friendly refrigerant. Most manufactures now offer this option when purchasing a new system. [Close answer]
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What are my payment options on new equipment installations?
Cunningham Associates accepts checks, Visa and MasterCard. Special financing options are available from select manufacturers. [Close answer]
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What happens to my old equipment when it is replaced?
All refrigerants are recovered from the equipment and recycled. The old equipment is recycled as scrap metal. [Close answer]
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What steps are taken to protect my floors during the installation process?
In order to protect your home, the installation technicians prepare the job with drop cloths in appropriate areas and will always use caution when working in your home. The technicians wear shoe covers inside to keep your home clean. All debris is removed at the completion of the job, and all work areas are cleaned up. [Close answer]
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What are your hours of operation?
Cunningham Associates is open 7:30 a.m. – 6:00 p.m. Monday through Friday [Close answer].
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How can I review references on Cunningham Associates?
You can read consumer reviews located on the Home Reports website. A link to Home Reports is provided on our Home Page. [Close answer]
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Do you offer duct cleaning services?
Cunningham Associates does offer duct cleaning services. Please contact us for more information. [Close answer]
